Shipping Policy

1. Order Processing

Orders are processed after payment has been successfully completed and the order has been verified. Verification may include checks for payment issues, address accuracy, or compliance-related concerns. These checks can add time before an order is dispatched.

2. Processing and Delivery Estimates

Any processing, dispatch, or delivery timeframe displayed on our website or provided by a shipping carrier is an estimate only. Delivery dates are not guaranteed unless a guaranteed delivery option is expressly stated during checkout.

3. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Orders shipped to an incorrect or incomplete address supplied by the customer may be delayed, returned, or become undeliverable. In these circumstances, additional shipping, handling, return, or reshipment charges may apply.

If you notice an address error, please contact us as soon as possible. Quantum-Labz will make reasonable efforts to update the address before dispatch; however, address changes cannot be guaranteed once an order has shipped.

4. Delivery Delays

Delivery delays may occur because of carrier handling, weather events, holidays, high shipping volumes, incorrect or incomplete addresses, customs or regulatory processes where applicable, or other circumstances outside Quantum-Labz’s reasonable control.

Where we become aware of a delay, we will make reasonable efforts to keep you informed.

5. Tracking Information

Tracking information will be provided when it is available for your shipment. Tracking updates are generated by the carrier and may not appear immediately after an order has been dispatched.

6. Damaged, Incorrect, or Problem Deliveries

If your order arrives damaged, contains an incorrect item, or involves a significant delivery issue, please contact our support team promptly.

To help us review your claim, include:

• Your order number

• A clear description of the issue

• Photographs of the item, packaging, and shipping label, where relevant

Claims are reviewed individually in accordance with our Refund & Return Policy.

7. Receipt and Handling

All materials are shipped sealed.

For research use only. Not for human consumption.

8. Contact

For shipping questions or assistance, please contact Quantum-Labz:

Email: support@quantum-labz.com